TEXT ‘teen2teen’ to 839863
What to Expect When You Call YouthLine
We know that talking about what’s bothering you can be difficult and scary. Talking to someone at YouthLine may be the first time you say out loud what it is you’re going through. When you call us, we listen, support, and keep what you share to ourselves*.
What happens when you call? We’ll probably ask your name and what you want to talk about, and we’ll listen. We won’t give you advice or tell you what to do. Instead, we’ll work with you to figure out next steps or just listen while you talk things out. If it’s helpful, we may tell you about places to get more information or where you can find long-term help. We’ll work really hard to make this a safe and comfortable conversation. YouthLine is for those ages 11-20. If that doesn’t match you, we’ll get you over to our organization’s adult crisis line. Translation services are available, upon request.
Here are things we don’t do: we won’t judge, we won’t tell you what to do, and we won’t tell you that your feelings are dumb or unreasonable–because they aren’t. YouthLine’s teen volunteers are here to listen to you, to help you know that your feelings matter, and to help you feel better.
*YouthLine is confidential to a point- while we will never share conversations had on the lines, we are mandatory reporters. If a young person is unable to agree to safety for themselves or another person or if someone has experienced abuse or assault, YouthLine may contact other agencies to ensure the best support and safety for the young person in crisis.
What Teens are Saying About YouthLine
Still not sure you should contact YouthLine? Here’s what young adults who have talked to us had to say:
I am so thankful I contacted you guys. I was really able to talk through everything and she had a similar experience with what I was going through so it was really easy to talk to her. I am glad I got here.
They were amazing. A life saver. I was happy to have someone to talk to in my darkest time.
Amazing quality. i Love YouthLine. you guys always help me when i need it! thanks.
You guys are amazing!!! I have never been helped like that and truly love YouthLine.
If y’all weren’t here, neither would i be here.
It was nice to have someone who will actually listen and not judge. I will use this site if I ever feel this way again.
Wonderful. Attentive, kind, thoughtful, and helpful.
Service was amazing and really made me reconsider things. The person I talked to was courteous and really seemed to understand what I was going through.
They were very nice and helpful. I feel much better and they gave me resources to get help.
It was amazing thank you soooo much i feel a lot better.
Very understanding and helpful. Provided a good ear for listening and helped me get my feelings out.
The person i talked to was really nice and he gave me some clarity as to what i was looking for. very helpful service. thank you!